Switching, with your clinic in control

Switching aesthetic clinic software, with people beside you.

You have patients to see and a diary to keep running. We work through the records and setup with you, so you know what is moving and what needs your attention.

What can move

The patient history you need tomorrow.

Your notes, signed forms and photos matter. We look at your current export together and agree how each part will arrive.

Patient details

What we need
A patient export with stable identifiers and contact details.
How it arrives
Patient records, mapped to the fields the export actually supplies.
Checks and limits
Match identifiers and sample records with you. Missing fields and duplicates need assessment.

Future appointments

What we need
Dates, times, patients, treatments and practitioner details from your diary.
How it arrives
Appointments mapped to the agreed treatments and team.
Checks and limits
Reconcile future bookings and any changes made during the move. Recurring rules and payment references need assessment.

Clinical notes

What we need
An authorised export of your existing notes and treatment history.
How it arrives
Structured fields where supported; original documents where they cannot be mapped.
Checks and limits
Review the format and a sample with you. We do not turn missing information into new clinical facts.

Signed consent forms

What we need
The original signed documents, with the dates and signatures they already contain.
How it arrives
Preserved original files attached to the appropriate patient record.
Checks and limits
Check patient matching and readable originals. Imported PDFs are not newly signed or retrospectively versioned forms.

Clinical photographs

What we need
Original image files and a reliable way to match them to patients.
How it arrives
Patient attachments with the information the source provides.
Checks and limits
Check file access and matching. Missing dates, consent information or inaccessible images need individual assessment.

From a clinic that moved

Someone to ask along the way.

Sandra Mitchell

“There’s a lot involved in changing booking and patient management systems, but Connor has made the whole process feel so much easier than I expected.”

Sandra Mitchell, Aesthetics by Sandra

Sandra’s story

A shared plan

Keep seeing patients. Work through the move with us.

A few clear stages, with time to check the details before you change your booking link.

  1. Agree the scope

    Authorise the move and confirm you are entitled to share the source data.

    Assess the available exports, document what can be retrieved and agree exceptions, charges and timing with you.

  2. Map and check

    Supply the agreed files securely and review sample records with us.

    Map the data to your clinic, preserve original documents and show you any gaps or discrepancies.

  3. Approve the move

    Check records and future bookings. Keep access to your source system until the agreed checks are complete.

    Work through discrepancies with you. Nothing goes live until you confirm the records are right.

  4. Change the booking link

    Approve the final diary changes, then update the link on your website and social profiles.

    Coordinate the cutover with you, including any appointments changed while the move was in progress.

Subscription, move, exit

What you’ll pay, coming in and going out.

The subscription

£25 plus VAT per bookable practitioner per month, with admin and reception accounts free. SMS is 7p plus VAT per message. 0% commission to us; Stripe card processing fees apply.

Full pricing and trial terms
The migration

Agree the scope, timing and any charges for your move in writing. Your old provider may charge for exports or require a notice period; those terms are separate from our subscription.

Agreement, section 7
If you leave us

Free structured export of your data and uploaded files, no exit fee and export access for at least 30 days after the agreement ends. Very large media libraries are supplied separately on request, also free.

Read the switch guarantee

Questions

Questions about moving

What if some records cannot be retrieved?

We assess what the source provides and document what can and cannot be retrieved. Any assisted access must be authorised and permitted by the source system’s terms. Unresolved gaps are discussed before you approve go-live; a universal complete transfer is not promised.

Should I keep access to my old system?

Agree legacy access and your clinic’s record-retention needs as part of the plan. Keep the source records available until the agreed checks are complete. Imported original documents remain originals, rather than newly signed AesthetiClinic forms.

How long does a move take?

It depends on the source exports, record formats, file volume and checks your clinic needs. We agree timing after assessing the scope. The published agreement does not set a fixed migration duration or universal guaranteed go-live date.

How should we share patient data?

Arrange the authorised transfer with our team. Do not put patient records, credentials or clinical photographs in a demo enquiry. Agree the access needed for the migration and your responsibilities under the DPA before supplying files.

Can I leave AesthetiClinic later?

Yes. The subscription is monthly rolling, with no minimum term. The agreement provides free structured data and file export, including at least 30 days of read-only export access after it ends. Very large media libraries are supplied separately on request, also free.

Useful before a move

A little reading before your next step.

Tell us what is making you want to switch.

Tell us how you run the clinic today. We’ll look at the next steps together.

Book a 30-minute demo

Or email hello@aestheticlinic.io

Try it free for 14 days. Card required. Cancel before it ends and you pay nothing.