The switch guarantee
The records you have spent years building belong to your clinic. Take a free structured export, with your uploaded files, whenever you need it.
Structured data and your uploaded files, free.
The remainder is supplied on request, also free.
Commitment, scope, evidence
Keep the export right separate from the plan for your move. Here is what the agreement gives your clinic.
Your patient records, clinical notes, signed documents, images and booking history belong to your clinic. The agreement provides a free structured export while you have an account.
Uploaded files are included. Where a media library is too large for one sensible download, the remainder is supplied separately on request, also free.
Subscription agreement, section 6The free export right applies when you leave and at any other time. Section 6 says this term will not be amended to your detriment.
Cancellation takes effect at the end of your paid period. Export and cancellation are separate actions.
Subscription agreement, sections 6 and 15Your account becomes read-only and you retain full export access for at least 30 days after the agreement ends.
After that period, data is returned or deleted at your choice, except for legal retention. Encrypted backup copies may persist until overwritten in the ordinary course.
Subscription agreement, section 16Where we agree to help you migrate, we work on your instructions. We tell you what could and could not be retrieved. Nothing goes live until you confirm the records are right.
Moving is included in your subscription. We agree the scope and timing with your clinic; the published agreement does not set a universal fixed go-live date or a refund for a missed date.
Subscription agreement, section 7A clinic that switched
“By switching to AesthetiClinic we’ve saved an hour a week rescheduling appointments, allowing us more time to focus on our patients.”
Nichola Hawes, Nichola Hawes Aesthetic Clinic, Bangor, Co. Down
Nichola’s experience of switching and appointment admin. Read her story
The documents
Sections 6, 7, 15 and 16 cover data ownership, migration, cancellation and export access.
Version 1.1 · 15 September 2026 · Draft pending final legal review.
Return, deletion, retained records and processing responsibilities.
Version 1.5 · 25 September 2026 · Draft pending final legal review.
Storage, access controls, backups and international transfers.
If something needs resolving
Raise it before signing off the move. We work through what was retrieved and the documented exceptions with you. Go-live requires your confirmation.
Ask for the remaining media files. The agreement keeps that request free, including after termination within the export-access period.
Cancel at the end of your paid period, retain read-only export access for at least 30 days, then agree return or deletion in line with the contract.
Questions
Yes. Section 6 of the subscription agreement provides a free structured export of your data and uploaded files, with no export or exit fee. Very large media libraries are supplied separately on request, also free. The published agreement remains a draft pending final legal review.
A structured CSV set plus your uploaded files, including signed consent PDFs and clinical photographs. If your media library is too large for a single sensible download, ask for the remaining files at no cost. Check the destination system’s requirements before planning an import.
We assess the available authorised exports and tell you what can and cannot be retrieved. Any assisted access must be authorised by you and permitted by the source system’s terms. Unresolved gaps are discussed before you approve go-live; we cannot promise that every source will release every record.
Moving is included in your subscription: we do it for you, with your authorisation and clinic sign-off. We agree the scope and timing with your clinic before the move. The published agreement does not set a fixed go-live date or a refund for a missed date.
For at least 30 days after the agreement ends. Your account becomes read-only. Ask us about retrieving large media libraries during that period and read section 16 for return, deletion and legally retained records.
Plan the move and its costs before committing.
We will assess the available exports and agree the next steps with your clinic.
Book a 30-minute demoCard required for the trial. Cancel before it ends and you pay nothing.