Reminders, deposits and recovery
Help reduce no-shows at your aesthetic clinic.
An empty appointment costs you time as well as money. Take the deposit, send the reminder and give patients a clear way to change their plans.
Free for 14 days. Cancel before it ends and you pay nothing. Card required.
Around the appointment
Fewer messages to rearrange your day.
From the deposit to a changed plan, keep the next step clear for patients and your team.
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At booking
Your patient reads the booking policy and pays the required deposit.
Publish clear terms before payment. Choose the reservation fee and cancellation window.
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Before the visit
She receives a reminder and can use the available link if plans change.
Set reminder timing, keep contact details current and check failed messages. Email is included; SMS uses prepaid credits.
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If a slot frees up
A patient on the waitlist can receive an offer and claim the time.
Review cancellations and exceptions. A waitlist offer becomes a booking only when someone claims it.
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If the visit is missed
A missed appointment can trigger a follow-up with a route to rebook, where configured.
Review what happened and decide how your published policy applies. Apply it to the individual circumstances.
In their own words
An hour back for patients.
“By switching to AesthetiClinic we’ve saved an hour a week rescheduling appointments, allowing us more time to focus on our patients.”
Nichola Hawes, Nichola Hawes Aesthetic Clinic, Bangor, Co. Down
Deposits and exceptions
Clear terms before she pays.
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Make the fee clear.
Distinguish a deposit from the full treatment price, and explain when it is credited or refunded.
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Make changing plans a little easier.
Publish your cancellation and rescheduling window, plus a contact route for exceptions.
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Leave room for a fair refund.
The UK deposits and refunds guide explains consumer-law context. Clinics in Ireland must check the rules applicable there.
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A reminder for this appointment.
An appointment reminder has a different purpose from a marketing recall campaign. Check wording and patient permissions.
Your next clinic morning
Set it up once. Keep an eye on the diary.
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Put your policy on the booking page.
Agree deposit, cancellation and refund responsibilities before configuring the booking page.
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Choose when to remind her.
Set the timing to suit your appointments, with a route for patients to contact the clinic.
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Know whether the message arrived.
Ask staff to review message status. Use another contact method if a reminder fails; an unread message needs a human decision.
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Give the next patient a chance to book.
Check that offered appointments suit the patients waiting.
Deposits, reminders and waitlist offers support your policy; they cannot guarantee attendance or a replacement booking.
- £25
- plus VAT per practitioner a monthThe whole platform, minimum one bookable practitioner seat.
- 0%
- commission to usPayments settle to your own Stripe account. Stripe's card processing fees apply.
- 7p
- plus VAT per SMSPrepaid in 1,000-message bundles (£70 plus VAT). Email reminders included.
- Your data
- exportable, with no exit feeStructured records and files. Large media libraries may need a further download supplied on request.
The booking and follow-up, off your message list.
Bring your diary rules to the demo. We can look at the reminders and deposit settings with you.
Questions
No-show questions, answered straight.
How does AesthetiClinic help reduce no-shows at an aesthetic clinic?
It brings together booking deposits, automatic appointment reminders and cancellation follow-ups. These support your policy and make it easier for patients to act before a visit.
Do appointment reminders cost extra?
Email reminders are included. SMS is 7p plus VAT per message, prepaid in 1,000-message bundles (£70 plus VAT). Check message status and your credit balance; a sent message is not proof that a patient has read it.
Can I take a reservation fee at online booking?
Yes. Set a reservation fee for your treatments and collect it through your own Stripe account at booking. Publish the terms before payment and review refund requests in line with the applicable law.
What are the payment charges?
Booking deposits settle to your own Stripe account at 0% commission to us. Stripe’s standard card processing fees apply. The subscription is £25 plus VAT per practitioner per month.
What does the clinic need to set up?
Agree your deposit policy, cancellation window, reminder timing and how staff handle failed messages and exceptions. We can walk through the settings with you. The 14-day free trial requires a card; cancel before it ends and you pay nothing.
What happens to slots that do free up?
The waitlist can offer an available slot to matching patients with a claim link. A patient must claim the slot for it to become a replacement booking.
Will reminders and deposits work on patients’ phones?
Yes. Patients can use the booking page and payment flow from a phone, without downloading an app or creating an account. Keep their contact details current and arrange another way to communicate when a message fails.
Give your diary a little more breathing room.
Bring your treatments, forms and questions. We will walk through the jobs your clinic needs to do.
Book a 30-minute demoFree for 14 days. Cancel before it ends and you pay nothing. Card required.