Faces pricing and alternatives: fees, records and export checks

I work with clinics on software migrations while building AesthetiClinic. With a free-subscription product, I would check the payment terms and a sample record export before deciding whether to move. Those checks make the comparison useful for your own clinic.

Faces’ general FAQ says the software is free to use but deposit fees apply. At the 11 October 2026 check, that page contains both a 1.8% Ryft fee plus VAT and a 20p handling fee, and repeated references to 1.99% commission. Those conflicting statements do not establish one reliable current rate; ask Faces to confirm your terms in writing.

A free subscription alone tells you nothing conclusive about contractual protections or support. Compare the actual terms and demonstrated records workflow. This is a supplier comparison, not an independent review score or a summary of a verified review sample.

Stay with Faces if

• You are starting out or part-time. Early on, every fixed cost matters, and Faces lets you take bookings and consent without one. That is a real advantage.
• You work alone and your volume is low. Downloading consent forms individually is no burden at ten treatments a month, and a multi-practitioner diary solves a problem you do not have.
• Its integrated services suit how you already work. If you are happy using its payments and pharmacy options, the bundled convenience is genuine.
• You are not ready to commit to a subscription. A rolling £25 plus VAT a practitioner is modest, but it is still a commitment, and “not yet” is a fair answer.

Faces pricing explained: how free works

Faces does not charge a subscription, so “Faces pricing” really means understanding how a free product pays for itself. It monetises through integrated services instead, such as payments and pharmacy. There is nothing improper about that model; it is how the product can be free at the point of use. It does mean the economics are different from a subscription product: the platform earns when you transact through its services, whereas a subscription platform earns by keeping you subscribed and supported.

AesthetiClinic takes the second route: £25 plus VAT per practitioner per month for the whole platform, monthly rolling, cancel any time, with a 14-day free trial. Card required. Charged after 14 days unless cancelled. Deposits run through your own Stripe account and there is 0% commission to us, so the only fees are Stripe’s standard card charges. Full detail is on the pricing page.

What clinic-grade adds

Three areas tend to prompt the move from a free app to clinic software.

Records. AesthetiClinic treatment records carry product batch numbers and dose, before and after photos attach to the patient record, and a full audit trail records who did what and when. Consent forms and medical histories are e-signed on the patient’s own phone via a secure tokenised link, with no app to install and no account to create. Form templates are treatment-specific, editable and versioned, so you can show exactly which wording a patient signed. There is a growing library on the templates page. England’s proposed licensing scheme is not in force. Our record-keeping checklist helps you review records while the requirements develop.

The diary. Once there is more than one person treating, you need practitioner shifts, time off, and double-booking protection enforced at database level rather than by everyone being careful. Role-based access means front of house can manage the diary without seeing medical histories. The online booking page runs under your clinic’s own brand.

The exit. In Faces, signed consent forms can be downloaded individually, which is workable at small volume. After a few thousand treatments it is a different proposition. AesthetiClinic provides free structured export of data and uploaded files at any time, with no exit fee. Large media libraries may need a separate free supply on request.

Capability comparison

Where a row says “Varies” or “Not published”, Faces does not publish the detail in a form we can verify, so we have not guessed.

Compare the actual service terms

Subscription price does not determine contractual protection. In Faces’ practitioner agreement, checked on 11 October 2026, clauses 3.1 and 3.2 provide for operation of the service and consent storage. Clause 3.4 excludes a warranty of uninterrupted or error-free use. Our subscription agreement provides for the service and support, but section 11 promises neither a fixed uptime percentage nor a support response time. Check each provider’s current obligations, exclusions and export terms before choosing.

FAQ

Is Faces free to use?

Faces describes the software as free to use, with fees for its deposit feature. Its official FAQ has conflicting fee figures at this source check. Confirm the current rate, VAT basis and any fixed handling fee directly before comparing costs.

Does free software mean there are no contractual protections?

No conclusion about protections follows from the subscription price alone. Read the actual terms for service availability, support, records access and termination, then ask the supplier to clarify anything missing.

How much does AesthetiClinic cost compared with Faces?

AesthetiClinic’s core subscription is £25 plus VAT per practitioner per month. SMS usage is charged separately. Patient payments use your own Stripe account at 0% commission to us, with Stripe card processing fees payable. Compare that with Faces’ confirmed deposit terms and your expected usage; see pricing.

What should I check before switching from Faces?

Inspect an available sample export and agree what can be imported, what must remain in an archive and how the records will be checked. The switching process and software evaluation guide give you the questions. A demo can test the proposed workflow with synthetic data.

How switching works

When the time comes, the move is smaller than it looks. We import your patient list, rebuild your consent forms as versioned templates, and set up your diary and booking page, then you run both systems in parallel until you trust the new one. The step-by-step process is on the switching page, and you can test the export during the 14-day trial. Card required. Charged after 14 days unless cancelled. If you are weighing the professional-register side of your setup at the same time, our JCCP explainer covers what voluntary registration does and does not signal. If you are also weighing heavier platforms, see our Pabau comparison, and the best aesthetic clinic software guide lays every option out side by side.