Faces reviews and pricing: when free stops being cheap

Faces is free to use, and it is genuinely popular with beauty-led practitioners across the UK for that reason. Consent forms, bookings, no subscription: for someone starting out, that is a sensible place to begin, and plenty of practitioners run on it happily. The honest question is not whether Faces is good value (free is hard to beat on price) but at what point a clinic needs things a free tool is not built to promise.

Accurate as of July 2026; if Faces changes, this page changes.

Faces pricing explained: how free works

Faces does not charge a subscription, so “Faces pricing” really means understanding how a free product pays for itself. It monetises through integrated services instead, such as payments and pharmacy. There is nothing improper about that model; it is how the product can be free at the point of use. It does mean the economics are different from a subscription product: the platform earns when you transact through its services, whereas a subscription platform earns by keeping you subscribed and supported.

AesthetiClinic takes the second route: £25 plus VAT per practitioner per month for the whole platform, monthly rolling, cancel any time, with a 14-day free trial. Deposits run through your own Stripe account and we take 0% commission, so the only fees are Stripe’s standard card charges. Full detail is on the pricing page.

What clinic-grade adds

Three areas tend to prompt the move from a free app to clinic software.

Records. AesthetiClinic treatment records carry product batch numbers and dose, before and after photos attach to the patient record, and a full audit trail records who did what and when. Consent forms and medical histories are e-signed on the patient’s own phone via a secure tokenised link, with no app to install and no account to create. Form templates are treatment-specific, editable and versioned, so you can show exactly which wording a patient signed. There is a growing library on the templates page. Records are structured for England’s 2026 licensing scheme, against the licensing-ready records checklist.

The diary. Once there is more than one person treating, you need practitioner shifts, time off, and double-booking protection enforced at database level rather than by everyone being careful. Role-based access means front of house can manage the diary without seeing medical histories. The online booking page runs under your clinic’s own brand.

The exit. In Faces, signed consent forms can be downloaded individually, which is workable at small volume. After a few thousand treatments it is a different proposition. AesthetiClinic gives you a one-click full export at any time: patients, consent records with signatures, photos, notes and bookings, with no exit fee.

Capability comparison

Capability	Faces	AesthetiClinic
Subscription cost	Free	£25 + VAT per practitioner/month, whole platform, no booking fees
Revenue model	Integrated services (payments, pharmacy)	Subscription only; deposits via your own Stripe, 0% commission to us
Consent export	Signed forms download individually as of July 2026; verify current options	One-click full export: patients, signed consent, photos, notes, bookings
Multi-practitioner diary	Varies	Shifts, time off, database-level double-booking protection
Form templates	Varies	Treatment-specific, editable, versioned
Treatment records	Varies	Batch numbers, dose, photos on the patient record
Audit trail	Not published	Full record of who, what, when
Service commitment	Free at point of use; no paid support contract, check Faces’ current terms	Paid monthly contract, UK-based support

Where a row says “Varies” or “Not published”, Faces does not publish the detail in a form we can verify, so we have not guessed.

The quiet risk of free

This is the point worth sitting with. When you pay nothing, you are owed nothing: a free tool carries no contractual service guarantees. That is fine for a booking link; it is a harder position for the system holding your medical records, because regulators and insurers will ask you, not your app, where the records are. A paid product with a contract, UK-based support and a tested export is part of how a clinic answers that question. You can see the full feature set on the features page.

Common questions

Is Faces really free?

Yes, Faces is free to use as software: there is no subscription. It earns instead through integrated services such as payments and pharmacy, so the model is that the platform benefits when you transact through it. Whether “free” works out cheaper than a subscription depends on how you use those services and what your records needs are.

What are people’s main reservations about a free consent app?

The recurring theme in reviews of any free tool is not the price but the commitment behind it: a free product carries no contractual service guarantee, which is a comfortable position for a booking link and a less comfortable one for the system holding your medical records. That, rather than any single feature, is usually what prompts a clinic to move to paid software.

How does AesthetiClinic compare with Faces on price?

AesthetiClinic is £25 plus VAT per practitioner per month for the whole platform, with deposits into your own Stripe at 0% commission to us. Faces is free at the point of use. The trade is a modest fixed cost in exchange for a paid contract, UK-based support, a multi-practitioner diary and a tested one-click export.

Stay with Faces if

• You are starting out or part-time. Early on, every fixed cost matters, and Faces lets you take bookings and consent without one. That is a real advantage.
• You work alone and your volume is low. Downloading consent forms individually is no burden at ten treatments a month, and a multi-practitioner diary solves a problem you do not have.
• Its integrated services suit how you already work. If you are happy using its payments and pharmacy options, the bundled convenience is genuine.
• You are not ready to commit to a subscription. A rolling £25 plus VAT a practitioner is modest, but it is still a commitment, and “not yet” is a fair answer.

How switching works

When the time comes, the move is smaller than it looks. We import your patient list, rebuild your consent forms as versioned templates, and set up your diary and booking page, then you run both systems in parallel until you trust the new one. The step-by-step process is on the switching page, and the 14-day trial means you can test the export before you commit. If you are weighing the professional-register side of your setup at the same time, our JCCP explainer covers what voluntary registration does and does not signal. If you are also weighing heavier platforms, see our Pabau comparison, and the best aesthetic clinic software guide lays every option out side by side.