Privacy policy

Who we are

AesthetiClinic (aestheticlinic.io) provides clinic management software for UK aesthetics practitioners. For privacy enquiries contact hello@aestheticlinic.io.

What we collect on this site

When you request a demo or contact us, we collect the details you provide: your name, email address, clinic name, the system you currently use and any message you write. We use these solely to respond to your enquiry and arrange the demo you asked for.

When you subscribe to our newsletter or unlock a template, we collect your email address and where on the site you signed up. We only add you to the list once you confirm via the email we send (double opt-in). Confirmation links expire after 48 hours and ask you to select Confirm subscription before joining. Newsletter contacts, subscription preferences, sign-up source, confirmation and withdrawal times, and any supplied campaign attribution are held in Resend. Where an existing unsubscribe has no recorded time, we may record when we observe it before sending a fresh confirmation link. The marketing website has no subscriber database. Newsletters are sent through Resend Broadcasts, and every newsletter includes an unsubscribe link. Older site unsubscribe links ask you to enter your email address and stop all marketing emails sent through Resend. Rejoining requires a fresh confirmation email; signing up alone does not restore permission.

With your Analytics consent via the cookie banner, we collect analytics about how this site is used, to improve it. Advertising is a separate, optional choice: it allows Meta and LinkedIn to measure advertising and show relevant ads to site visitors.

We also use Cloudflare Web Analytics for cookieless page-view counting and website performance measurement; it does not set cookies or track individual visitors across visits.

Webinar registration

When you register for a webinar, we use your details to run the webinar you asked to attend: sending its joining link, two reminders and the replay. We collect your first name, email address, clinic name and, if supplied, your role and question for the hosts. We also store your registration time, webinar identifier, consent wording and version, any newsletter request and its time, your Analytics consent choice, and a signed webinar cancellation link and cancellation marker in Resend Contact properties. With Analytics consent, we also record your first landing page, referring site and campaign tags. Resend processes the webinar emails. Resend stores your webinar registration details and consent choices, sends the requested confirmation email and delivers the reminder and replay broadcasts. We stream the webinar on YouTube Live and send registrants an unlisted YouTube link by email. We do not pass registrant details to YouTube or Google. When you watch the webinar or use the live chat, YouTube (Google) processes your viewing data and live chat activity under Google's own privacy policy. We keep webinar registration details, including cancelled registrations, until 90 days after the webinar starts. Our operator then removes that webinar's segment membership and registration properties in Resend, preserving any separate subscriptions and unsubscribe choices. You can cancel webinar emails using the webinar cancellation link in your emails, which stays valid until 30 days after the replay is sent, or after the session if there is no replay. If it has expired, email hello@aestheticlinic.io for help. Broadcast emails also include Resend's email preferences link. Newsletter consent is separate: we only add you to the newsletter after you confirm through its separate confirmation email, and that subscription continues independently of webinar registration retention. We never share registrant details with guests.

Cookies

Essential storage is always on. Analytics and Advertising are separate choices, both off until you accept them. Accept all and Reject all are equally available. Specifically:

• Essential: your cookie choice itself, and small local-storage flags that remember things like a dismissed popup or an unlocked template. These identify nobody and are not tracking.
• Analytics (only after you accept Analytics): PostHog measures page and section views and records session replays of this marketing site with all text and form inputs hidden. Data is stored in PostHog's EU cloud.
• Attribution (part of Analytics): an ac_attr cookie recording the page you first arrived on, the site that referred you and any campaign tags, so that if you start a trial we know how you found us. It is shared with the AesthetiClinic app on app.aestheticlinic.io and expires after 30 days.
• Advertising (only after you accept Advertising): the Meta Pixel and LinkedIn Insight Tag, when configured, measure page views, successful webinar registrations and trial-signup click-throughs, and enable retargeting. The Meta Pixel also measures views of our pricing comparison pages and successful demo requests. No form details are sent to Meta. We do not send names, email addresses or registration form details to these tags, and do not use a server-side Conversions API.

Your Analytics choice is stored in cookie-consent and Advertising in advertising-consent, in this browser's local storage until you change or clear them. An older Analytics choice never grants Advertising consent.

Advertising cookies

These providers may set the following cookies after Advertising consent, depending on browser settings and whether you are signed in to their services. Lifetimes below are the providers' maximum lifetimes; visits may renew them.

Declining analytics changes nothing about how the site works. Use Cookie preferences here or in the footer to change either choice or reject all. Withdrawing Advertising consent prevents new tag loads on the next page view and stops our lead events immediately. Cookies already set by the providers may remain until they expire or you clear them in your browser. Clearing this site's local storage makes the banner ask again.

Pricing comparison tool

When you ask for access to our pricing comparison, we collect your email address, your clinic name and, if you give it, your clinic website, and send you a signed email link valid for 30 minutes. You can reuse that link until it expires. Opening a valid link sets an essential pricing access cookie valid for 30 days. We calculate each comparison from the treatments and prices you submit and the UK region worked out from your postcode. Your comparison inputs and postcode are not saved, and returning to the tool starts a new comparison. We also record which optional emails you asked for and the wording you agreed to. Your contact details, optional email requests and the wording version are held in Resend. With your Analytics consent we record the page you first arrived on, the site that referred you and any campaign tags. We use these details to provide the tool and the requested access and comparison emails. The prices you enter are never added to the published dataset or shared with our team. The figures shown are aggregates of clinics' public price lists. Resend processes the emails. Newsletter and quarterly-update emails are separate, optional choices, each unticked by default; the newsletter is only sent after you confirm through its own email, and every marketing email has an unsubscribe link. Quarterly updates also require fresh confirmation through their own email before marketing permission can be enabled. Choosing either email option or opening a pricing access link does not subscribe you. Marketing messages use Resend Broadcasts. You can ask us to delete them sooner at any time.

The pricing tool uses your postcode only to calculate the region for the current request and does not save it. Pricing access lasts 30 days, while contact details and email choices are held in Resend. The 12-month enquiry rule below applies to other enquiries.

The essential ac_pricing cookie remembers your access session for 30 days. It is host-only, HttpOnly and Secure, and is separate from Analytics and Advertising consent.

Clinics we contact about AesthetiClinic

We sometimes contact aesthetic clinics that have not asked to hear from us, to introduce AesthetiClinic. We only use business details the clinic has made public: its name, website, business email address, phone number and Instagram profile (from Google, the clinic's own website and Instagram), and company details from Companies House. We also note which booking or records system the clinic's public website shows it using.

We email limited companies at the business address they publish. We contact sole traders and partnerships by phone or Instagram message rather than email, unless they have asked us to email them, and we check phone numbers against the Telephone Preference Service before calling.

We keep these details in our customer relationship system, Attio, on the basis of our legitimate interest in telling clinics about software relevant to their business. If you reply "no thanks", or ask us at any time, we stop contacting you and keep only your clinic name and contact details on a do-not-contact list so that we do not contact you again. Otherwise we delete the details within 12 months of our last contact.

You can ask what we hold about you, or ask us to delete it, at hello@aestheticlinic.io. Your rights below apply in full.

Legal basis and retention

We process enquiry data on the basis of legitimate interest in responding to you, and analytics and advertising on the basis of consent. Enquiry data is retained for up to 12 months after our last contact, then deleted. You can ask us to delete it sooner at any time.

Sharing

We do not sell personal data. On this website, enquiry emails are processed by our email provider and analytics (where consented) by our analytics provider, both as processors under agreements that meet UK GDPR requirements. Attio holds the details of clinics we contact about AesthetiClinic, as our customer relationship system. Resend processes our newsletter contacts, email addresses and subscription preferences as our email provider. If you accept Advertising, Meta and LinkedIn receive browser and page-view information for their advertising services, which may involve processing outside the UK and EEA under their applicable transfer safeguards. The full list of sub-processors for the AesthetiClinic application is in the Annex to our Data Processing Agreement.

Your rights

Under UK GDPR you can request access to, correction of, or deletion of your personal data, and you can object to or restrict processing. Email hello@aestheticlinic.io and we will respond within one month. You can also complain to the ICO (ico.org.uk).