What's new in AesthetiClinic.

• Reports has become a proper index. Every report is listed under a heading (Business performance, Financial, Clinical, Appointments, Clients, Stock and Staff) with a sentence saying what it answers, instead of four tabs to hunt through.
• One period picker sits above every report: today, yesterday, this or last week, this or last month, this or last quarter, this year, the last twelve months, or dates you choose. Periods start and end at midnight UK time, so a payment taken at half past eleven on a summer evening falls on the day it was taken.
• A staff filter and an appointment-location filter appear on the reports where they mean something, and stay put as you move between them.
• Every report with a table has an Export CSV button, and every report prints. The printed page carries the clinic name, the report, the period and the time it was printed, with the filter bar and navigation stripped out.
• The day sheet is built to be printed at 08:00: the day grouped by practitioner and then by time, with the patient, the treatment, where the visit has got to, and any allergies, alerts or outstanding forms alongside.
• Business performance: an executive summary with rebooking rate per practitioner and unpaid balances, a monthly summary putting twelve months side by side, future value (what the diary still to come is worth at list price, less deposits already held), retention cohorts, and patients ranked by what they spent.
• Financial: sales, service sales, product sales, takings by day, refunds and corrections, deposits, invoices with what is still owed and what has gone overdue, stored value (gift vouchers, account credit and package sessions in one place), and the VAT split of medical and cosmetic work.
• The rest: the appointment list cut six ways (everything booked, the day sheet, cancelled, missed, never closed off, or waiting on a booking fee), a patient list you can filter by when they registered, when they last came, whether they came back, birthday month and what they have consented to, duplicate records with a route into the merge, stock movement and stock levels with a valuation at cost, record completeness and complications, and a staff summary with visits, attributed revenue, rebooking rate, rostered hours and revenue per rostered hour.
• Money figures are totalled in the database rather than on the page, so a total is the total whether the period holds fifty payments or fifty thousand. Each report says underneath it how its figures are defined.
• The Financial, Business performance and Staff reports are visible to the owner, and to staff given the finance permission. Appointments, the patient list, stock and the clinical reports stay open to anyone on the team.

From clinic feedback

• The value of missed appointments now sits beside the count, on the executive summary and on the monthly summary, and a patient who misses repeatedly is flagged on their record. A clinic asked for both in their notes from a demo, twice.
• Reviewing us against the system a clinic was moving from named the five figures their accountant would look for first: rebooking rate per practitioner, retention cohorts, revenue per rostered hour, forward-booked value and unpaid balances. All five are on the reports page.

• A review request goes out once for an appointment, and a patient is not asked again in quick succession across separate visits.
• The help centre articles describing how often review requests go out now match what the software does.

From clinic feedback

• The rule came from a clinic’s patient being asked more than once in the same week.

• Long forms are now filled in sections with a progress indicator, so a full medical history no longer arrives as one endless page.
• The patient gets their own copy of what they signed, and can print it.
• The form page carries your clinic’s logo and colours instead of ours.
• A part-finished form is kept, so a patient interrupted halfway can come back to it.
• A returning patient can be sent a reconfirmation link rather than the whole form again.
• You can build a form by pasting in wording you already use, instead of typing every question.
• A form only starts reaching patients once you attach it to a treatment, and the app asks you to confirm before it does.
• The forms list shows which forms are actually sending, and warns about ones that have never sent to anyone.
• A new help article sets out exactly which form goes to which patient, and when.

From clinic feedback

• A first-time patient gets the full questionnaire and nothing else. They are no longer asked their whole medical history and then asked to confirm nothing has changed since.

• Your practitioners appear on your directory profile, with the treatments they do.
• Each treatment you offer gets its own page on the directory, so a patient searching for that treatment in your area can land on you.
• Your Google rating, review count and recent review text show on your listing, refreshed weekly and only while they are recent enough to be fair.
• “Get listed in the clinic directory” is now a step in Get started, so it is not something you have to know to ask for.
• Addresses are captured as proper parts with a required postcode or Eircode, which is what makes regional and town pages work. The directory now covers Ireland as well.

• Your booking page shows a rating and the number of reviews behind it, on both the treatment step and the time step.
• Review text appears once you have at least three, so a single review never carries the page on its own.
• With only one or two reviews the page says so plainly rather than dressing the number up.

• Product categories are yours to name, and they group the checkout picker.
• A wrong or expired link now gets a real page that says what happened and where to go next.

From clinic feedback

• Appointment times accept any minute, so a clinic running twenty-minute or twenty-five-minute slots sets them exactly.
• Product names, brands and categories are editable, so your product list reads the way you write your own labels.

• A patient’s forms are grouped by the visit they were raised for, so a patient with a year of history is readable instead of one long list.
• A clinical note can be amended, with the amendment recorded rather than the original quietly rewritten.
• Every form request and portal invite is logged, so “did she actually get it?” is answerable from the patient’s record.

From clinic feedback

• The forms grouping and the note amendments were both raised by a clinic after a week of daily use, and framed by them as nice-to-haves. They were not.
• The send log came from a real question we could not answer well: a patient believed they had been sent the same email three times, when they had been sent three different form requests a minute apart.

• Clinical photos upload several at a time, up to ten in a batch, sharing the kind and date so you set them once.
• The patient record is reachable straight from the appointment, instead of going back out to the patient list to find them.
• A patient completing several forms is walked to the next one, rather than being sent back to their email to find the next link.

From clinic feedback

• All three above came from clinics: the photos and the record link were asked for by one and had already come up at another, which is how we tell a journey problem from a preference.
• The “Base appointment duration” setting is gone. It did nothing, and a clinic owner spent an evening trying to work out what it was for.

• When your no-show fee needs a card kept on file, a returning patient’s card is now kept, and the checkout says so.
• Settling an appointment from a patient’s balance is capped at the credit they actually hold.
• Booking asks the patient to choose a practitioner when your clinic has more than one, instead of picking for them.
• Clinics that had already added billing details stopped being reminded to add them.
• Most of the fortnight went into a structural clean-up and a regression suite around every path that moves money. There is nothing to see, which is the point of it.

• Aftercare documents and prescribing history can be included in an assisted move where the source export supports them, alongside patients, appointments and notes.
• A patient is never messaged about a visit that happened before their record existed, which is exactly the shape of a migrated history.
• You can invite a patient to the portal from their record, rather than going looking for the invite screen.

From clinic feedback

• A messaging channel you switch off stays off. Unticking SMS on a reminder now stops the SMS, where before it only chose whose wording was used. A clinic setting up a 48h email reminder found it.

• Receipts are numbered and issued properly, with a document behind each one and a ledger that records it.
• Invoices, with a pay flow for the patient and the staff-side surfaces to raise and manage them.
• Patients can see what they owe and pay it from the portal.
• Invoices sync through to Xero, so what happens in the clinic reaches your accounts without re-keying.
• Gift vouchers are handled correctly for VAT, and there is a help article explaining why they work the way they do.
• A fully booked day is selectable on your booking page and leads to that day’s waitlist, instead of being a dead end.
• A closed day stays inert. “Full” now means open but booked out, which is a different thing and now looks like one.

• Forms work went into the things that stop a patient finishing one: clearer progress, fewer dead ends, and correctness fixes across how a form is built and filled.
• The form editor copes with question-id collisions instead of falling over.
• The waitlist disclosure on your booking page is a quiet text link rather than a card competing with your times.

From clinic feedback

• The waitlist is reachable on any day, not only a day with nothing bookable. On a clinic with healthy availability it had stopped appearing at all, which a clinic noticed and told us.

• Manual discounts can be applied in the clinic at the point of payment, recorded against the transaction rather than done as mental arithmetic.
• Contact preferences can be set on an individual patient, so someone who asks not to be messaged is respected everywhere without switching anything off for the rest of your list.
• Suppressing a patient is one tick and a save.
• Information blocks in your forms keep the line breaks you typed.

• A treatment can be set to free to book, independently of your clinic default. So a £50 reservation fee across your treatments and a free consultation is now a setting rather than a compromise.

From clinic feedback

• The free consultation above was asked for by a clinic that could not express it: setting that treatment’s own fee to zero read as “not set” and inherited the clinic default, so the consultation still asked for £50.
• The appointment drawer no longer opens empty on an appointment weeks out, so a treatment can always be recorded against the visit. Reported by a clinic that hit it on a booking three weeks ahead.

• Owners can merge duplicate patient records, which is what a clinic ends up with when migrated patients also self-register. The merge carries the full history across rather than picking a winner and dropping the rest.

• One appointment can hold several treatments, so a patient having two things done in a single sitting is one visit in the diary, not two bookings stacked on each other.
• The patient gets one message per visit rather than one per treatment.
• Your review settings are a single card, so connecting your Google listing and choosing where review requests point are no longer two places that looked like duplicates of each other.

From clinic feedback

• The booking date step has a month view. The paged strip of days hid how much later availability there was, so a patient could not see that you had space the following week. A clinic asked for the whole month.

• The patient record is now tabbed, with a clinical timeline and the patient’s full appointment history in one place.
• Calendar blocks are colour-coded, and the appointment drawer shows alerts and whether the forms are ready, closes on Escape, and links straight through to the patient.
• Staff can reset their own password.
• Your Google rating and review count can appear on your booking page once your listing is connected.

From clinic feedback

• An imported appointment now shows the treatment it was for. A clinic spotted one that did not, and the fix reaches every appointment brought over in a migration, not just that one.

• You can reply to a review, and every moderation action is recorded.
• Bookings that came from your directory listing are shown in Settings, so you can see what the listing is actually doing for you.

• The clinic migration engine: patients, appointments, notes and money brought across from an existing system rather than retyped.
• Payments run through your own Stripe account, connected to your clinic, with 0% commission to us on your takings.
• Billing set at £25 plus VAT per practitioner per month, one plan, everything included.

• Patients can create an account, see their bookings and manage them, reachable in one tap from the booking page header.
• The booking flow was rebuilt: a labelled progress stepper, practitioner cards with photos and credentials, treatment images, and a category filter that wraps instead of scrolling sideways.
• Your price list can be embedded on your own website, with a booking link per treatment.
• A conversion dashboard shows where people drop out of your booking flow, by step, treatment, device and source.
• Booking pages are not indexed by search engines by default. You can opt in per clinic if you want yours found.